Shipping & Returns

Orders placed online are generally processed and shipped within 48 hrs, if the items are in stock. If an ordered product is out of stock, you will be notified via email and the item will be shipped upon arrival.

After your initial online order, we will send you a confirmation email. It will include a list of the products you ordered, the address that the shipment will be sent to, and the total amount that will be charged to your credit card. You will also receive an order number that can be referenced, in case you have any questions, concerns, or you would like to request a change to your order. Send us an email at or call us at 773-229-0655. You will receive a second email once your order has been shipped. This will list the status of all items ordered, date of processing, shipping method, and will include a tracking number if the package is sent UPS. The email will also indicate out-of-stock items. Backordered items will be sent as soon as we receive them.

We ship most domestic mail orders via UPS Ground.The chosen shipping method for each order is dependent upon destination, package weight, and shipping charges assessed. UPS Next Day Air, Second Day Air, are available, if orders are needed quickly, for an additional fee. Your shipping email confirmation will indicate the method of service used. Next Day Air orders shipped on Friday will arrive on Monday. PLEASE NOTE: UPS only delivers Monday through Friday. If your shipping notification email indicates your order was shipped via UPS, you will also receive a tracking number. You can use this number on the UPS website to check on the status of your shipped order.

Chicago Connection works to ensure the current prices and availability of all online products, however, prices are subject to change. We do not warrant the accuracy of website information regarding prices and availability. We reserve the right to correct any errors, inaccuracies or omissions relating to an order at any time (this may mean correcting an error after you have submitted your initial order).

If you are unhappy with any item please notify us within 30 days of the date you received your order. We will replace the item or credit your charge card. Enclose a copy of your invoice with the items to be refunded and ship to the address listed on our contact page. Shipping fees are nonrefundable. Goods that have been damaged by the consumer, have been installed and/or removed, or any item returned that is not in resalable condition (including missing or torn packaging) will be marked non-returnable and returned to the consumer. No refund will be issued in such cases. Items that have entered the shipping process or items that have already shipped may not be cancelled.
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